Delta, Expedia team up to make airline fees more transparent
- Oct 27, 2015
The partnership builds on Delta’s customer-driven approach, offering a full description of the flight experience passengers are buying. Expedia‘s new display lists fees for checking bags or canceling a reservation, as well as the perks of a particular fare. Delta provided all of the product, fare and cost information. The move, which attracted media attention, signifies the latest step in Delta’s effort to consistently give customers the information they need to make educated choices about the kind of onboard experience they want, whether buying through delta.com, traditional or online travel agencies.
In addition to its partnership with Expedia, Delta had previously worked with Orbitz to enable a display providing a more retail shopping experience. The Orbitz partnership was the first step in providing customers the same level of choice, control and transparency that Delta customers have on delta.com.