Expedia Comes Out on Top in 2015 ACSI Travel Report
- Tourism Trends
- Apr 23, 2015
The 2015 ACSI Travel Report was released, featuring customer ratings for hotels, online travel agencies (OTAS) and airlines, while also shedding light on their respective industries.
OTAs rated higher in customer satisfaction overall than hotels in the report (78 vs. 75 out of 100). Individual major OTA brands that scored the highest in customer satisfaction were Expedia (77), Orbitz (75), Priceline (75) and Travelocity (75). To narrow it down, this really just means Expedia ranks ahead of Priceline, as Expedia now owns both Orbitz and Travelocity.